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Ring Sizes
Our standard ring sizes range from 46-66, which refers to the inner circumference of the ring in millimetres. This is the ISO standard and is used in much of Europe. If you're from another country and need some guidance about your ISO size, here is a handy chart:
Ring Size Conversion Chart
Bracelet Sizes
Our bracelet lengths are generally listed in the main product description tab, in centimetres. Some bracelets are available in different sizes (Small, Medium and Large). Small is 17.5cm, Medium is 18.5cm and Large is 19.5cm.
Measure your wrist by wrapping a flexible ruler or tape measure around it. Do not pull the ruler too tightly. To convert inches to centimetres, multiply by 2.54.
If you have a larger or smaller wrist and the bracelet style is amenable to adjustment, we can certainly do that for you. Please mention it in the order notes or else contact our customer service.
Necklace Sizes
Our necklace lengths are generally listed in the main product description tab and vary depending on the design. If you have a special request for a longer or shorter chain length, please contact us and we'll let you know if it's possible.
Earring Sizes
Earring measurements are generally listed in the main product description tab. If you have any queries about sizing or would like to design custom earrings, please contact us.
Free Worldwide Courier Shipping
AURUM is pleased to offer you complimentary courier shipping on all orders above $190. Every order is packaged in our distinctive boxes formed in the natural shape of an Icelandic pebble, perfect for gift giving.
International Orders
We ship all international orders via DHL.
If the amount of your order is $190 and above, we will include DHL courier shipping for free.
For orders under $190, we will charge a flat $19 shipping fee.
Here are DHL's estimated transit times (from Iceland):
- To Europe: 1-2 business days
- To USA: 1-3 business days
- To rest of world: 2-3 business days
In addition to the above, please allow 1-2 business days for our internal order processing.
Please note that shipping is separate from any import taxes or duties you might owe in your own country. AURUM does not cover those amounts (see further details below).
Inbound VAT, Sales and Use Taxes, and Import Duties
We will include the original sales receipt and order value in the customs declaration. You are liable to pay any inbound taxes or duties imposed by your country's tax and customs authorities. If any such taxes or duties are payable, DHL will collect them from you and remit them to the relevant authorities in your country. DHL charges an administration fee for this service, which is approximately $15.
Domestic Orders
For orders within Iceland, we ship via Dropp and will email you with your package's tracking number when shipped.
Returns & Refunds
AURUM is committed to the quality of our products and the satisfaction of our customers. We will gladly accept the return of unused or faulty items with the exception of customized or engraved items. You can also send back your items for re-sizing or exchange. Here are our specific policies:
Re-sizing & Exchanges
Re-sizing: If your item does not fit, we will re-size it free of charge.
Exchanges: You may also exchange items, as long as they are in their original, unworn condition, within 30 days of the original purchase date.
We will re-size or exchange your items free of charge. However, you will be responsible for the cost of sending back your item(s) to Iceland, and we will also deduct the actual cost of shipping your item(s) back to you.
If you would like to send back items for re-sizing or exchange, please contact our customer service at customercare@aurum.is for instructions.
Return for Refund
With the original receipt, you may return your items and receive a refund, in the original form of payment, within 30 days of your purchase date. Please note that this only applies to online purchases.
You are responsible for the cost of sending the item(s) back to us in Iceland. The amount of the refund depends on whether it's a partial or full return:
Partial returns: If you have bought multiple items and wish to return only certain of them, we will refund you the amount you paid for such items. Please note that this only applies to online purchases.
Full returns: If you return your entire order, the actual shipping fees that Aurum paid on your original order and any transaction fees that were charged to Aurum by the payment provider of your original payment will be deducted from your refund amount. Please note that this only applies to online purchases.
If you would like to send back items for partial or full refund, please contact our customer service at customercare@aurum.is for instructions.
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Learn more about aurum
Trusted by over 260,000 customers worldwide
Founded in 1999, we are Iceland's leading jewelry brand, renowned for creating unique designs inspired by the stunning beauty of Icelandic nature. Our work has received worldwide recognition from top authorities such as L'Officiel, Condé Nast Traveler, Timeout, Vogue, and Town & Country.
We are proud to offer an expanded flagship boutique and integrated workshop, located on the main street in Reykjavík, where each piece is crafted with care and precision.
Individually handcrafted
As a family business, we take great pride in our work. Our team of master artisans in Reykjavík, led by designer Guðbjörg Kr. Ingvarsdóttir, handcrafts each and every piece, ensuring exceptional quality and meticulous attention to detail. We stand behind our work with a lifetime guarantee. If your item ever requires servicing, simply send it back to us – or better yet, we’d love to welcome you to Iceland to experience our craftsmanship in person!
Ethically sourced
We are dedicated to sustainability in every aspect of our operations. This includes sourcing only recycled and re-refined precious metals, ensuring all our precious stones and diamonds are certified and conflict-free, and using eco-friendly packaging materials for all our products.
Ready for Gifting
Even our unique packaging is inspired by Icelandic nature, modeled after an actual pebble from Djúpalónssandur beach on the Snæfellsnes Peninsula. The paper box is crafted from sustainable mulberry tree fibers. All of our jewelry comes beautifully wrapped, ready to be gifted.
