Shipping and Return Policies
Free Worldwide Courier Shipping
AURUM is pleased to offer you complimentary courier shipping on all orders above $190. Every order is packaged in our distinctive boxes formed in the natural shape of an Icelandic pebble, perfect for gift giving.
International Orders
We ship all international orders via DHL.
If the amount of your order is $190 and above, we will include DHL courier shipping for free.
For orders under $190, we will charge a flat $19 shipping fee.
Here are DHL's estimated transit times (from Iceland):
- To Europe: 1-2 business days
- To USA: 1-3 business days
- To rest of world: 2-3 business days
In addition to the above, please allow 1-2 business days for our internal order processing.
Please note that shipping is separate from any import taxes or duties you might owe in your own country. AURUM does not cover those amounts (see further details below).
Inbound VAT, Sales and Use Taxes, and Import Duties
We will include the original sales receipt and order value in the customs declaration. You are liable to pay any inbound taxes or duties imposed by your country's tax and customs authorities. If any such taxes or duties are payable, DHL will collect them from you and remit them to the relevant authorities in your country. DHL charges an administration fee for this service, which is approximately $15.
Domestic Orders
For orders within Iceland, we ship via Dropp and will email you with your package's tracking number when shipped.
Returns & Refunds
AURUM is committed to the quality of our products and the satisfaction of our customers. We will gladly accept the return of unused or faulty items with the exception of customized or engraved items. You can also send back your items for re-sizing or exchange. Here are our specific policies:
Re-sizing & Exchanges
Re-sizing: If your item does not fit, we will re-size it free of charge.
Exchanges: You may also exchange items, as long as they are in their original, unworn condition, within 30 days of the original purchase date.
We will re-size or exchange your items free of charge. However, you will be responsible for the cost of sending back your item(s) to Iceland, and we will also deduct the actual cost of shipping your item(s) back to you.
If you would like to send back items for re-sizing or exchange, please contact our customer service at customercare@aurum.is for instructions.
Return for Refund
With the original receipt, you may return your items and receive a refund, in the original form of payment, within 30 days of your purchase date. Please note that this only applies to online purchases.
You are responsible for the cost of sending the item(s) back to us in Iceland. The amount of the refund depends on whether it's a partial or full return:
Partial returns: If you have bought multiple items and wish to return only certain of them, we will refund you the amount you paid for such items. Please note that this only applies to online purchases.
Full returns: If you return your entire order, the actual shipping fees that Aurum paid on your original order and any transaction fees that were charged to Aurum by the payment provider of your original payment will be deducted from your refund amount. Please note that this only applies to online purchases.
If you would like to send back items for partial or full refund, please contact our customer service at customercare@aurum.is for instructions.
